Effective Date: November 15, 2024

At Apex One Wellness, we are committed to ensuring your satisfaction. Please review our policy regarding returns and refunds carefully.

1. 30-Day Satisfaction Guarantee

We offer a no-questions-asked refund policy for all new customers within the first 30 days of their initial sign-up. If you are not satisfied with our services for any reason or believe an error has been made, please contact our team for assistance at:

Email: [email protected]

Phone: 817-213-6205

Refund requests must be submitted within 30 days of your initial purchase date. Refunds will be processed promptly, and the funds will be returned to the original payment method used at the time of purchase.

2. Prescription Returns and Refunds

We understand that sometimes you may have unused or expired medications. For your safety and the safety of others, we recommend disposing of these medications at your local pharmacy or following FDA guidelines for proper medication disposal.

Important Note:

• Refund Eligibility: If you request a refund within our 30-day no-questions-asked refund period and more than one month of a prescription has already been delivered, you must return the unused portion of the prescription medication to be eligible for a refund.

• Instructions for returning unused medications will be provided upon contacting our support team.

• Automatic Cancellation of Subscription: Refunds for prescriptions will automatically cancel your membership and subscription associated with the prescription in question. This ensures no further billing or shipments for that specific membership.

• Proactive Communication: To avoid unnecessary shipments and charges, please notify us of any concerns or your intent to cancel a membership or subscription in writing before the shipment of additional months of medication. Failure to provide timely notification may result in additional charges or shipments, for which refunds may not be granted.

At Apex One Wellness, we value transparency and are here to assist you. Please contact us promptly with any questions or concerns about refunds or subscription management.

3. Subscription Cancellations

If you wish to cancel your subscription, you can do so at any time by contacting us at [email protected] or calling 817-213-6205.

• Within 30 Days of Sign-Up: A full refund of your subscription fee will be issued upon request.

• After 30 Days: If you cancel your subscription after 30 days, you will retain access to services until the end of the current billing cycle, but no refunds will be issued for payments already processed.

4. Customer Responsibility

It is the customer’s responsibility to manage their account and subscription, including timely communication regarding cancellations, changes, or service concerns. Refunds cannot be provided for additional shipments sent due to a lack of cancellation notice or failure to notify us of changes in a timely manner.

5. How to Request a Refund

To request a refund or for any questions regarding our returns and refund policy, please contact our customer support team:

Apex One Wellness (Support Team)

Email: [email protected]

Phone: 817-213-6205

We are committed to addressing your concerns and ensuring a positive experience with Apex One Wellness.